Privacy policy

Healthy-Meals.ch respects the privacy of everyone who visits its websites and uses its services. This privacy policy informs you, in FAQ format, how Healthy-Meals.ch uses your personal data and what rights you have in relation to your personal data. If you have further questions about this information, please contact us at privacy@Healthy-Meals.ch.

Frequently asked questions (FAQ)

• What are the benefits of Healthy-Meals.ch collecting my data?
• What data may be collected on the websites?
• How does Healthy-Meals.ch collect and store this data?
• How long does Healthy-Meals.ch keep this data?
• What is Healthy-Meals.ch's commitment to protecting the personal data of minors?
• What rights do I have in relation to my personal data?
• What are the practices for internet and website security?
• Can Healthy-Meals.ch change this policy?
• How can I identify the data controller for my personal data?

What are the benefits of Healthy-Meals.ch collecting my data?

Through its websites, Healthy-Meals.ch collects personal data about visitors for various reasons:

• To prepare and perform a contract with you, for example:
  • fulfilling product orders;
  • delivering and collecting products and managing guarantees; and
  • for payment purposes.
• To comply with legal obligations, for example:
  • for accounting and tax purposes;
  • carrying out product recalls; and
  • responding to requests for information from public bodies and the competent judicial authorities.
• For the legitimate commercial purposes of Healthy-Meals.ch, for example:
  • providing our services and protecting the integrity and security of our services;
  • improving the user experience on our websites by making them more accessible and user-friendly and by creating content that is more relevant to you;
  • responding to customer requests for information;
  • enforcing our terms of use, our customer rules and our rights; and
  • providing information and online advertising about our products, services and special offers.

You may have the right to object to certain uses of your personal data under applicable law, but you may then not be able to make full use of our products and services.

• On the basis of your consent:
  • to receive dedicated services, such as receiving information material;
  • to contact a Healthy-Meals.ch customer for a membership presentation or to take part in events and challenges;
  • to use your email address or telephone number in connection with the marketing of Healthy-Meals.ch products and services and related products and services; and
  • to use certain cookies or similar technologies, as required by law.

You can withdraw your consent at any time by informing us at the email address given below, by requesting to unsubscribe from advertising by email or SMS, or by changing the privacy settings in your browser as described below. If you withdraw your consent, you may not be able to make full use of our products and services.

What data may be collected on the websites?

At Healthy-Meals.ch we want to give you as much control as possible over your personal data. You can generally visit the websites without telling us who you are and without disclosing personal information about yourself. However, we do record technical data such as your IP address and your browser information in order to establish a connection and display our website. For example, we may collect data about your navigation on the website or record the options you have chosen. This is standard practice for all websites on the internet. The information collected does not identify you directly, but may be useful for marketing purposes and for improving our services.

Sometimes, however, we collect information directly from you, such as your name and address — for example when you fill in a form to request information about Healthy-Meals.ch products or a Healthy-Meals.ch membership, or when you get in touch with a customer or take part in a challenge or competition. On such occasions we will, where appropriate, provide you with additional information and settings options regarding our purpose in using your personal data. We also record your communication preferences, for example whether or not you wish to receive commercial emails.

For registered customers, Healthy-Meals.ch collects information about the products you buy online and information that customers voluntarily upload to the websites, such as their potential customers and marketing activities.

We may obtain additional information about you from public and commercial sources and from other third parties. If you use third-party services such as Facebook, Google or Twitter via the sites in order to log in to the sites or to share information about your experiences on the sites with others, we may collect information from those third-party services.

Some of the content or features on the websites is provided by third parties, such as Facebook and Twitter plug-ins. These third parties receive certain information about your use of our website, including through the use of cookies and similar technologies (see the section on cookies below). We recommend that you consult the websites of these third parties to understand how they use your information.

How does Healthy-Meals.ch collect and store this data?

Healthy-Meals.ch stores your personal data, together with other information we may hold about you, in a central repository. This allows us to avoid duplication, manage our data resources better and offer you a better service. We use this information for the purposes stated above and in accordance with your choices.

How long does Healthy-Meals.ch keep this data?

We may keep your data for as long as is necessary for the purposes for which it was collected, or as required by law, whichever period is longer. The period for which Healthy-Meals.ch stores your personal data depends on the purpose for which the data is used.
Healthy-Meals.ch stores your data in a secure environment protected by a combination of physical and technical measures. There is no general public access to this data, with the exception of data you voluntarily provide in public communities and forums on the websites or on third-party platforms.

• To understand how you can change or update the data stored about you, please see the following question, entitled: “What rights do I have in relation to my personal data?”

With whom does Healthy-Meals.ch share my personal data?

Relevant personal data is shared with:

• direct staff, in accordance with the rules and data protection provisions of Herbalife Nutrition;
• the product supplier and order fulfilment company: Herbalife Nutrition;
• service providers who work with Healthy-Meals.ch, such as companies that help us develop our website and its security, and companies that help us make advertising more relevant;
• other companies with which Healthy-Meals.ch has arranged direct or indirect services for your benefit, for example order fulfilment, parcel delivery, administrative email functions, managing credit card payments and providing customer service;
• other parties, as required by law or in order to comply with a summons, court proceedings or similar legal or judicial proceedings or arbitration, including disclosure to independent auditors or government authorities, or to investigate or prevent fraud; and
• other parties in connection with a corporate transaction, such as a merger, acquisition or insolvency proceedings.

Where is my personal data stored?

European laws require Healthy-Meals.ch to take measures to protect your data when it is transferred to regions outside Europe. These measures include:

• for international transfers to other Healthy-Meals.ch entities worldwide, Healthy-Meals.ch relies on the use of its standard contractual clauses;
• for international transfers to service providers, the safeguards depend on the particular service provider and its location and include contracts containing the data protection clauses required by law; and
• for any international transfers to the Herbalife company in other countries — for example if you order from a website in the European Union to countries outside the European Union — Healthy-Meals.ch reserves the right to share your data with the Herbalife head office in that country.

What is Healthy-Meals.ch's commitment to protecting the personal data of minors?

Protecting the personal data of children is important. In some cases, Healthy-Meals.ch may collect the personal data of minors. Healthy-Meals.ch obtains the consent of the minor's parents or legal guardians as required by applicable law.

What rights do I have in relation to my personal data?

Depending on applicable law, you may have further rights in relation to your personal data, such as the right of access, rectification, restriction or objection to the processing of your personal data (including processing for direct marketing), the right to portability to another data controller, and the right to erasure. On some of our websites you can review and update your personal data or cancel your subscription to the service. If this function is not available and you need help with other data protection rights, please contact your local Healthy-Meals.ch customer service office at privacy@Healthy-Meals.ch.

We remind you that these rights are subject to statutory limitations.

If you do not wish to receive advertising by email or SMS, you can select the opt-out in the communications you receive.

If you have further questions about this policy and our practices, or if you have complaints about Healthy-Meals.ch's use of your personal data, please contact us at: privacy@Healthy-Meals.ch

For users and customers in the European Union, you have the right to contact the competent supervisory authority in your jurisdiction if you have concerns about the collection and use of personal data by Healthy-Meals.ch that Healthy-Meals.ch is unable to resolve to your satisfaction.

In some cases the owner of Healthy-Meals.ch may share the user's personal data with their staff in order to improve the service offered; the data is shared and managed solely for the purposes of sales and customer care.

What levels of security apply to the internet and websites?

The internet is not a secure system and you should always be careful about the data you disclose online. Personal data collected by the Healthy-Meals.ch websites is stored in secure operating environments that are not publicly accessible. Where necessary, personal data is encrypted before you carry out your transaction, using appropriate secure technologies.

Can Healthy-Meals.ch change this policy on the websites?

Data protection laws, guidelines and case law are constantly changing. Accordingly, Healthy-Meals.ch reserves the right to amend this policy from time to time. We recommend that you visit our website regularly to keep up to date with the latest version of our policy.

This is a translation for your convenience. The German version is the authoritative one.